Hope Homeopathy ("we", "us", or "our"), operated by Dr. Priyanka Jagtap, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit hopehomeopathy.in or contact us for consultations.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following categories of information:
- Personal identification: Name, email address, phone number.
- Health information: Medical condition, symptoms, and consultation history that you voluntarily share when booking an appointment or during a consultation.
- Usage data: Browser type, pages visited, time spent on pages, and referring URLs — collected automatically via server logs.
- Communications: Messages sent via our contact form or WhatsApp.
2. How We Use Your Information
- To schedule and manage your appointments.
- To provide personalised homeopathic consultations and follow-up care.
- To send appointment confirmations and reminders.
- To respond to your enquiries and support requests.
- To improve our website and services.
- To comply with applicable legal obligations.
We do not sell, rent, or trade your personal or health information to third parties for marketing purposes.
3. Health Information & Confidentiality
Any health information you share with us is treated with the highest level of confidentiality. It is used solely for the purpose of providing homeopathic care and is not disclosed to any third party without your explicit consent, except where required by law.
4. Cookies & Tracking
Our website uses essential cookies to ensure basic functionality (e.g., cookie consent preferences). We do not use advertising or third-party tracking cookies without your consent. You may disable cookies in your browser settings; however, some features of the site may not function correctly.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Consultation records are retained for a minimum of 7 years as required under applicable Indian medical practice guidelines. You may request deletion of your data at any time (see Section 7).
6. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using HTTPS/TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under applicable Indian data protection law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal retention requirements).
- Withdraw consent for processing at any time.
- Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us at [email protected].
8. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are available to patients of all ages; however, for patients under 18, a parent or legal guardian must provide consent and may accompany the patient during consultations. We do not knowingly collect personal information from minors without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.